In case you’ve bought a hosting package and you’ve got certain questions with regards to a specific function/feature, or if you have encountered a certain obstacle and you require help, you should be able to get in touch with the respective support team. All web hosts use a ticketing system no matter if they provide other methods of contacting them aside from it or not, due to the fact that the most effective way to resolve an issue most often is to post a ticket. This form of correspondence renders the responses exchanged by both parties easy to follow and allows the customer support staff members to escalate the situation if, for instance, a server admin should interfere. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you need to use no less than 2 different accounts to touch base with the client support staff and to actually manage the hosting space. Non-stop switching between the accounts may often be a burden, not to mention the fact that it requires a lot of time for the vast majority of web hosting providers to answer ticket requests.