Integrated Ticketing System
Discover more about integrated ticketing systems, the way they differ from other support options and just what their advantage is.
In case you’ve bought a hosting package and you’ve got certain questions with regards to a specific function/feature, or if you have encountered a certain obstacle and you require help, you should be able to get in touch with the respective support team. All web hosts use a ticketing system no matter if they provide other methods of contacting them aside from it or not, due to the fact that the most effective way to resolve an issue most often is to post a ticket. This form of correspondence renders the responses exchanged by both parties easy to follow and allows the customer support staff members to escalate the situation if, for instance, a server admin should interfere. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you need to use no less than 2 different accounts to touch base with the client support staff and to actually manage the hosting space. Non-stop switching between the accounts may often be a burden, not to mention the fact that it requires a lot of time for the vast majority of web hosting providers to answer ticket requests.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we use for our Linux shared website hosting
is not separate from the web hosting account. It is an integral part of our all-in-one Hepsia hosting Control Panel and you will be able to access it at any time with only a few mouse clicks, without the need to leave your hosting account. The ticketing system offers a quick-search box, so you can track down the status of practically any trouble ticket that you’ve already submitted, if required. Plus, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can discover how to fix a given problem even before you send a ticket. The ticket response time is maximum one hour, which goes to say that you can obtain prompt assistance whenever you need one and in case our customer care staff recommends that you should do something inside your account, you can do it right away without needing to leave the Hepsia Control Panel.