If you’ve ever got any enquiries associated with your hosting package or if you face a problem with your websites, you’ll need to touch base with the hosting provider’s customer support team. It may not make any difference how fast they’ll answer when you have a general question, but a problem such as a bungled script update, for instance, may lead to your site becoming broken or invisible online. And the longer you wait for the support team to lend you a helping hand, the longer the site will be down. In case you offer goods or services online, any downtime will affect your website undesirably and you may lose current or prospective clients. Many hosting providers, especially resellers, reply to emails and tickets within 24 hours, but in the electronic epoch that’s way too long, as clients will hardly ever revisit a site that is not working correctly for a prolonged time interval.