Though this isn't the keyfactor for you to recognize a reliable shared website hosting provider from a bad one or a reseller from an actual provider, the option to call and talk to a live person is a sign that you aren't using the services of a one-person service provider and that you'll be able to get in touch with someone when you're looking for help. The telephone support for website hosting services may range from basic to expert, which means that the problems that can be resolved through a phone call differ depending on the specific supplier. Usually, these issues are more basic and feature billing or 1st level tech issues as more difficult tasks usually require a support ticket where both you and the sysadmins can track the proceedings with a specific situation. Nonetheless, the option to call your service provider will save you a lot of time and efforts for the multitude of small issues that may eventually appear at the time you manage your hosting account.
Phone Support in Shared Website Hosting
Because we have live telephone support 14 hrs every day, you will be able to call us and talk with one of our customer support agents to get more information about the Linux shared website hosting that we offer and make sure that our servers match the system requirements for your websites before purchasing anything. For your convenience, we now have phone numbers on as many as 3 different continents and you'll be able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. If you're already an existing customer, you will be able to give us a call about general and billing issues, or even about some technical issues. In case the problem is strictly technical or it needs more time to analyze, you'll have to go through our ticketing system, that will enable both you and our technical support team to monitor the info provided by both sides.