The client support that you'll receive from your shared website hosting supplier is very important, regardless of whether you have pre-sales questions and you aren't a client yet, or you've got some technical issue with an active account. Prompt and correct info about a question or an issue will save you a lot of time and efforts, not mentioning that this could often be a sign that you are ordering from an actual website hosting supplier and not from some reseller. If you purchase a hosting account through a company that doesn't own its servers and it can't access them immediately, it is quite possible that you will wait for a couple of days so as to receive a reply to any kind of question, therefore your websites may remain offline for ages. Alternatively, a supplier which provides numerous means of communication and has a technical support crew available any time will assist you to right away and help you limit or fully avoid any kind of downtime and possible losses.
24/7 Customer Support in Shared Website Hosting
We acknowledge the significance of receiving assistance right away, so our shared website hosting services come with 24/7 support along with several ways of communication. In case you don't have an account yet, you can easily call us or take advantage of our live chat and talk to a live agent, so as to learn more about our services or check if our servers meet the system requirements for your sites. Thus, you won't end up getting a service which you can't use. If you already have your website hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel if the issue is entirely technical or it needs further analysis. In contrast to the majority of providers that you can find today, we reply to all of the tickets within one hour, so you won't have to wait for a whole day. Our support services are accessible round-the-clock, even during official holidays.
24/7 Customer Support in Dedicated Servers Hosting
If you get a dedicated server from us, you are able to contact us at any time using several channels and the max time that you'll have to wait for a response is up to 1 hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we will support you with anything relevant to the apps which are pre-installed on the server. To get in touch with us about a tech issue, you will be able to open a ticket from the Help section of your billing Control Panel or you can send us an e-mail message. If you have any common questions or you would like to find out about our website hosting services before you order, you may also employ our live chat or you could call one of the local phone numbers that we have in various countries around the world. In case you'd like to receive assistance with third-party software that you cannot deploy or manage efficiently, you'll be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.