Customer Support Channels
A 60–Minute Response Guarantee
We offer a 60 min response time warranty for each trouble ticket or e–mail that you submit to the client care team. We will swiftly reply to all the typical enquiries and forward right away the case to our server admins in case any additional assistance is required. If you order the Optional Managed Services package, we’ll carry out any of the included server administration services at a time that has been discussed with you upfront.
A First–Rate Client Support Service
- We will be available to you twenty–four–seven to respond to any queries that you may have with regard to our Control Panel and any of the applications that we have installed on your behalf on the dedicated server. In case you also need assistance handling server admin tasks, you can take advantage of our Optional Managed Services package, which includes backup hard disk space, weekly Operating System updates, server monitoring and rebooting procedures, as well as installation and problem troubleshooting services.
A User–Friendly Help Area
Each Linux dedicated servers hosting package is equipped with our free–of–charge Control Panel, which features an extensive knowledge base plus a group of instructional video tutorials. Whenever you need help with the Control Panel, just click on the Help or Videos buttons located in the top right corner.